Support time in minutes,
not hours or days!

The technical support staff is core to our service at A & G Computer Services. We maintain a fully staffed support desk at all times with emergency after-hours support available 24x7x365. Our unique technology allows us to provide you with full remote assistance to any computer at any time and emerging technologies even allow remote access to your cell phone (user initiated) so we can help with mobile synchronization issues.

Since we are highly focused on security, we have implemented a technology that allows secure access to your systems with a password that changes every two minutes. We also log all remote access for our records. Our encryption technology meets stringent military standards, so you can rest assured that your systems do not remain “open” to remote software attacks and that former employees do not have access to your information.

How do I contact support?

1. Log into our support portal at the top right of every page. Should you forget your password, there is a link to have it resent.
   
2. Email our help desk. Please be sure to put a brief description of your issue in the subject line and a detailed explanation along with your contact information in the message details.
   
3. Call our support line directly at 336-510-2787 begin_of_the_skype_highlighting 336-510-2787 end_of_the_skype_highlighting. This option is best for emergencies during business hours.

How do I contact emergency after hours support?

Please call our main line at 336-510-2787 begin_of_the_skype_highlighting 336-510-2787 end_of_the_skype_highlighting and follow the prompts. Leave your full contact information and brief description of your issue with the operator and the on-call engineer will call you back within 15-30 minutes.