A & G Computer Services Offers Unified Communications

The suite of AGCS's Hosted Unified Communications solutions allows your business to increase employee productivity, accelerate business processes, and improved customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.

IP Telephony / Voice (VoIP)
AGCS uses the open standard Session Initiation Protocol (SIP) technology to deliver its Internet Protocol (IP) telephony service. IP telephony enables businesses to consolidate their voice and data networks and reduce costs by eliminating the need for the traditional Public Switched Telephone Network (PSTN) and associated toll charges.

Messaging
AGCS's MessageWorks solution allows access to voicemail, email, and fax interactions from a single inbox with a consistent user interface and experience anywhere, any time. Furthermore, AGCS provides a fully integrated Instant Messaging (IM) solution that enables users to access others within their organization rapidly and efficiently.

Presence
AGCS's Presence enables users to view the real-time status and availability of others within their organization regardless of their location. Presence is fully integrated within AGCS's CommWorks solution, which also provides point and click call control as well as instant messaging within the familiar desktop environment.

Conferencing
From an intimate ad hoc 3-party conference call to a planned large-scale business announcement requiring a conference bridge, AGCS's Unified Communications solutions include easy-to-use tools to make audio collaboration a complete success. AGCS conferencing provides a full spectrum of conferencing solutions, from easy-to-use quick conferencing to enterprise-class conference services.

Mobility
AGCS's mobility solution is focused on the user instead of the device, allowing the user to get the same communication experience across any location, device or application.

Video calling
AGCS's video calling solution, PresenceWorks, integrates video into the voice telephony infrastructure and the network by extending the same user experience that callers have come to expect from voice to video. Placing a call with video is as easy and reliable as making a phone call.

Hosted VoIP PBX

AGCS offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, AGCS allows its business clients and their IT organizations to focus on their own business core competencies while remaining current with the most recent communications technologies.