How IT Works
In many businesses, IT support plays the role of a firefighter; problems are addressed in an organized manner when they are identified, but usually aren't identified until they have inflicted some damage. Or a lot of damage. Like a fire, most critical IT failures are preventable and controllable. A "Proactive" IT process, through constant monitoring, analysis and feedback, works to discover problematic IT issues before they become problems. IT operates in unison with the organization, understanding the needs and priorities of your departments and protecting them.
And IT is still always prepared to fight a fire in a proactive environment. But now fires are smaller and more infrequent, and the risk of any significant loss is mitigated by a disaster recovery plan. Critical network equipment is monitored by a network operations center that provides details reporting on the health of your network, while your employees are supported by a team of helpdesk personnel. Client ticket information is at your fingertips with the client ticket portal, and a virtual CIO provides your road map to IT success.
What's Included
With ManageWorks, we provide phone and online help desk support for your employees, 24x7 monitoring at our Network Operations Center to ensure that there are always eyes on your infrastructure, and we bring Engineers on-site to handle any problems that can't be fixed remotely. A service delivery manager will help you make strategic decisions and assist you with budgeting. Plus, we manage all your equipment including servers, switches, firewalls, applications and whatever else you may have in your server room. Our IT Network Support Services are one of the best in the industry.
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Our Expertise.
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Your Equipment.
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Unlimited HelpDesk*
Our Help Desk Support team promises friendly and knowledgeable support specialists and engineers to help you through even the toughest IT problems. Our support team handles 85 percent of all service requests via phone or email and usually within 10 minutes or less. Our IT Services & Computer Support is in much demand with small and medium businesses.
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Data Backup
Even the smallest of businesses can't afford to lose data. With ManageWorks, we make sure your data is backed up regularly and stored at a secure offsite location. No more worrying if you backed up your data; rest easy knowing your data is secure and available in the event of a disaster. We are known for our excellent IT solutions support and have established ourselves in the industry with dedication and hard work.
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Unlimited OnSite Support*
For those IT issues that require hands-on attention, A & G Computer Services employs leading engineers who resolve problems on-site. Our on-site support team arrives at your door equipped with all the necessary knowledge and equipment to resolve problems so that your organization is up and running as quickly as possible. With our IT Solutions Support, your time will never be wasted on IT related problems.
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Firewall Security
For companies that don't have security as a core competency, building the infrastructure, hiring and training personnel, and maintaining security practices can be a large investment, fraught with risk. A & G Computer Services offers anti-virus, managed firewalls, and anti-spam protection, so you don't have to do the heavy lifting. IT Managed Security Services by A & G Computer Services are the best in the industry for small and midsized businesses.
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Network Operations Center
At A & G Computer Services, we operate 24 hours a day, seven days a week, 365 days a year to ensure that your IT network runs smoothly. We monitor company networks at our state-of-the-art Network Operations Center (NOC) where we work to identify warning signs and correct problems before they can impact your business productivity.
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Email/Communication/Hosted Exchange
Email has quickly become the lifeblood of business communication. Make sure your email is always up and running with ManageWorks support for the latest versions of Microsoft Outlook and Exchange Server.
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Service Delivery Manager
Your service delivery manager is your point of contact for your IT support plan. At A & G Computer Services, we don't "set it and forget it". Service Delivery Managers consult with clients on a regular basis to make sure your IT is supporting your business properly.
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Servers, Switches, Routers
Our NOC engineers are constantly monitoring your hardware equipment and responding to alerts on a proactive basis. We work hard to know before a disaster strikes if you require additional storage or bandwidth for network devices. ManageWorks from A & G Computer Services will ensure that you always stay a step ahead of the competition.
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Reporting
IT performance should be measurable. Our administration dashboard gives our clients instant access to extensive reports and metrics including the company's technology inventory, server availability, total help desk requests, backup summaries, network alerts, viruses and more. We even give our clients access to view all of our response times on service requests.
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Applications
With our IT Support Services like ManageWorks, we make sure all the applications your employees need to work are available and functioning properly. A & G Computer Services maintains relationships with the leading software providers to act on your behalf.
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PC Patches/Updates
A & G Computer Services provides automatic updates for employee personal computers including software patches and security releases so your users are always up to date and protected.
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Web Hosting
A website is a basic necessity for any business. Get all your IT solutions in one monthly plan with basic website hosting from A & G Computer Services.
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*ManageWorks Essentials clients receive 4 hours of combined HelpDesk and Onsite Support per month |
